Using AI Intelligent Assistant for Peak Performance of Call Center Agents
Automate routine tasks and let AI's intelligent assistant perform the daily operations of a call center agent.
Check out the quality scorecard generated by the AI
Get a detailed report of the call with answers to your questions about the quality of the agent's conversation.
Real-time analysis of the context of all conversations
Use call evaluation templates or add your own playbooks to get personalized scoring and coaching tips.
Get ready-made content analysis of every conversation in real time
Prolumios automatically generates smart content analysis, offering a summary of the conversation that highlights important details and key takeaways.
AI identifies potential opportunities, recommends next steps, and generates follow-up templates, making it easier to engage with customers and prospects after each call.
Real-time analysis of the context of all conversations
Use call evaluation templates or add your own playbooks to get personalized scoring and coaching tips.
Analyze 100% conversations: calls, meetings and chats
Set up integration with Prolumios in just a few clicks!
Boost your team's efficiency!
Compare and rate the quality of your agent's conversations with real-time statistics to identify the best performers. Do the coaching that's really needed!
Save Time, boost Results
Sales Agent Productivity
+116%
40 hours
3 Weeks
saved Time per Agent
Reduced Onboarding Time
So why should you try using Prolumios call analysis?
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Unbiased Expertise
Prolumios provides independent and unbiased analysis of calls using AI technology, which can identify patterns and trends that may not be immediately apparent to human analysts.
Metrics for KPI
Prolumios provides metrics and data-driven insights that can be used to calculate Key Performance Indicators (KPIs) for call center teams, helping to optimize performance and improve quality metrics
Prolumios helps sales teams by eliminating the need for after-call work, which typically takes around 15 minutes per call. This saves each sales representative approximately 40 hours per month.
Save Time and money
SITUATION
Previously, we had to use the services of assessors, who evaluated only 5% of the calls. It was expensive, time-consuming, and still did not give a complete picture of what was going on in the sales department
SOLUTION
Thanks to Prolumios, we've set up real-time uploads of the call so we can get a call scorecard right after it happens!
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IMPACT
GET STARTED NOW
Empower your Sales team with real-time AI call analytics!
Schedule a demo or start your free trial now. No credit card required.
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