Using AI Intelligent Assistant for Peak Performance of Call Center Agents

Automate routine tasks and let AI's intelligent assistant perform the daily operations of a call center agent.

people sitting in front of computer monitors
people sitting in front of computer monitors

Check out the quality scorecard generated by the AI

Get a detailed report of the call with answers to your questions about the quality of the agent's conversation.

graphs of performance analytics on a laptop screen
graphs of performance analytics on a laptop screen

Real-time analysis of the context of all conversations

Use call evaluation templates or add your own playbooks to get personalized scoring and coaching tips.

three people sitting in front of table laughing together
three people sitting in front of table laughing together

Get ready-made content analysis of every conversation in real time

Prolumios automatically generates smart content analysis, offering a summary of the conversation that highlights important details and key takeaways.

AI identifies potential opportunities, recommends next steps, and generates follow-up templates, making it easier to engage with customers and prospects after each call.

person using MacBook Pro
person using MacBook Pro

Real-time analysis of the context of all conversations

Use call evaluation templates or add your own playbooks to get personalized scoring and coaching tips.

man in black sweater using macbook pro
man in black sweater using macbook pro

Analyze 100% conversations: calls, meetings and chats

Set up integration with Prolumios in just a few clicks!

group of people using laptop computer
group of people using laptop computer

Boost your team's efficiency!

Compare and rate the quality of your agent's conversations with real-time statistics to identify the best performers. Do the coaching that's really needed!

selective focus photography of people sits in front of table inside room
selective focus photography of people sits in front of table inside room

Save Time, boost Results

Sales Agent Productivity

+116%

40 hours

3 Weeks

saved Time per Agent
Reduced Onboarding Time

So why should you try using Prolumios call analysis?

Provide a general summary of the services you provide, highlighting key features and benefits for potential clients.

Unbiased Expertise

Prolumios provides independent and unbiased analysis of calls using AI technology, which can identify patterns and trends that may not be immediately apparent to human analysts.

Metrics for KPI

Prolumios provides metrics and data-driven insights that can be used to calculate Key Performance Indicators (KPIs) for call center teams, helping to optimize performance and improve quality metrics

Prolumios helps sales teams by eliminating the need for after-call work, which typically takes around 15 minutes per call. This saves each sales representative approximately 40 hours per month.

Save Time and money
clear hour glass
clear hour glass
laptop computer on glass-top table
laptop computer on glass-top table
a computer generated image of a network and a laptop
a computer generated image of a network and a laptop
SITUATION

Previously, we had to use the services of assessors, who evaluated only 5% of the calls. It was expensive, time-consuming, and still did not give a complete picture of what was going on in the sales department

SOLUTION

Thanks to Prolumios, we've set up real-time uploads of the call so we can get a call scorecard right after it happens!

Write a short text about your service. Highlight key benefits for potential clients.

IMPACT

GET STARTED NOW

Empower your Sales team with real-time AI call analytics!

Schedule a demo or start your free trial now. No credit card required.